Conduct stakeholder interviews to understand problems, risks, & goals

Formally write business requirements

Map business requirements to technical requirements by fully architecting technical solutions

Developing technical solutions using Apex, Flows, & legacy automation.

• Or submit technical requirements to in-house developers

Test and perform quality assurance

Perform user experience interviews, soliciting feedback throughout projects.

Provide user-facing and technical documentation and training

Oversee project launches and change management

Monitor adoption to correct for underutilization

Provide end-to-end project management